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Doggie Bag

Doggie Bag

Shipping, Returns and Repairs


Shipping
All orders are shipped with Australia Post. You will receive a tracking number when I post your order so we can both make sure your purchase gets to you safely. I charge flat rates for shipping: $10 for Domestic and $25 for International.

Returns and Exchanges
I'm happy to offer a return or exchange of your purchase within 14 days of delivery; it must be undamaged and in original, saleable condition, and you must have a receipt of purchase. Please send your return order to me insured for its full value, and make sure to share the accompanying tracking number with me. I cannot refund shipping costs, and returns lost in shipping cannot be refunded, sorry.

Repairs
Please take care of your purchase and follow the provided care instructions. If damage is incured and you believe it's due to a production fault, or if it arrives damaged, please contact me as soon as possible to arrange a repair or exchange. If you accidentally run over your purchase, you have just made a unique print. If you spill red wine on your purchase, you have just done some natural dyeing.

P.S.
Please appreciate that I do everything here myself, and that this is a very small hand-made business. This means that I don't have a team to help me run errands, answer communications or sew if I get sick or injured, so please have patience. However, this also means that if you want to discuss anything about your purchase or what I do here, you can speak directly to the maker - which is me, Thomas!